Our Commitment to Your Satisfaction at Moment Pickleball
At Moment Pickleball, your satisfaction is our top priority, and we want you to feel confident in your purchase. If, for any reason, you are not completely satisfied with your Moment Pickleball product, we offer a straightforward 30-day return policy from the date of your purchase.
Eligibility for Returns:
To initiate a return, please ensure that the product is in its original condition and packaging. Contact us at momentpickleball@gmail.com for a Return Merchandise Authorization (RMA) number. Please include the RMA number with your return shipment. Upon receiving your returned item, we will carefully inspect it and notify you of the status of your refund via email.
Refund Process:
If your return is approved, we will promptly initiate a refund to your original payment method. It's important to note that shipping costs are non-refundable, and the customer is responsible for covering the cost of return shipping.
Damaged or Incorrect Items:
We take great care to ensure the quality and accuracy of our products. However, if you happen to receive a defective, damaged, or incorrect item, please inspect your order upon receipt and contact us immediately. We will diligently evaluate the issue and make it right for you.
Exceptions and Non-Returnable Items:
Certain items fall under exceptions and cannot be returned. These include soft goods and custom products, such as team or special orders or personalized items. Additionally, we cannot accept returns on sale items or gift cards.
Exchanges:
Should you wish to exchange your product for a different model, please reach out to us at momentpickleball@gmail.com to discuss your request and obtain an RMA number for the exchange. Remember to include the RMA number with your exchange shipment. Please note that soft goods (items other than boards or fitness equipment) are not eligible for exchange. Upon receiving your exchange item, we will inspect it and promptly send you the requested replacement product. If there is a price difference between the returned product and the replacement product, we will adjust the amount charged to your original payment method accordingly.
Shipping Costs:
For exchanges, shipping costs for Moment Pickleball to send the replacement product to you will be covered by the customer. Additionally, the customer is responsible for the cost of return shipping.
Warranty:
For all Moment Pickleball boards, we proudly offer a 1 Year Unlimited warranty. We stand by the quality and durability of our products.
Contact Us:
If you have any questions or concerns regarding our returns and exchange policy, please don't hesitate to contact us at momentpickleball@gmail.com. Your satisfaction is of the utmost importance to us, and we're here to assist you in any way we can.
